1 - Blue Board: General

1.1 - 什么是信誉栏？

我们将用近似的方法进行说明。首先，任何ProZ.com的用户可以根据其与该外包商(比如：客户或翻译公司/机构)再次提供服务的可能性(LWA)输入任何一个从1至5的数目字。作为进一步的说明，该用户还可以附上一行文字。外包商也可以写一行文字作为回应。

信誉栏就是这样一个完整的、可以搜索的记录数据库，其中包括了上述内容的输入和答复，而且还得到外包商的协调。

1.2 - 信誉栏术语表……

外包商: 是对购买翻译服务的机构、公司、客户，及任何其它实体或个人的总称。信誉栏是外包商的数据库，其中附带服务提供者的反馈意见。

输入条目: 服务提供商向信誉栏张贴“输入条目”，以表达其愿意为某外包商再次提供服务的可能程度。(诸如“评分”，“审查”等词汇容易造成误导，请避免使用。)

LWA: 是英文“Likelihood of Working Again”(可能再次为其工作) 开头字母的缩写，表示对外包商再次提供服务的可能程度。具体是指反馈意见中的数目字部分。

评论: 反馈意见的输入条目是由LWA (必填项) 和评论 (可选项)两部分组成。评论部分应该是对LWA分数的说明/理由。请不要写成对该外包商的泛泛陈述。

答复: 张贴了反馈意见之后，当事外包商便获得机会做出一行字的“答复”。

如同服务提供者的评语一样，您的回应必须严格限制在工作关系和愿意再次提供服务的范围内。服务提供者和外包商做出任何涉及个人的言论都是不可接受的，网站工作人员会在收到请求的情况下予以删除。

张贴者: 提供反馈意见或做出答复的服务提供商或外包商。

平均输入条目级别: 表示服务提供者为单一外包商打出LWA平均分数的合计。

记录: 关于单一外包商的一页反馈意见/LWA分数。您可以通过下列URL格式来调阅此类记录：http://www.proz.com/bb/#

1.3 - 给某个外包商添加再次服务的可能性记录需要哪些条件？

您只能够对您已经做过一个项目的客户和按时交稿并无质量抱怨的客户填写反馈意见。您不可以只就商谈、翻译测试，或其他初期互动而对客户发表评论。

如果您为某个客户工作过，但是交稿延误了截止日，或者忘了交稿，您就不可以为此客户填写反馈意见。信誉栏不得用于对外包商进行恐吓。

外包商(或者用户代表某外包商)均不得为自己填写“自夸”式反馈意见。

1.4 - 信誉栏的可靠性如何？

在此处刊登的反馈意见没有得到任何形式的核实，只代表那些填写意见的人士自己的意见。当您评价这些意见时，请考虑以下各个方面：活动级别，身份识别状态，会员级别，注册号码，以及张贴者的其他特点。

不要只就所张贴的意见进行答复。我们鼓励您根据您本人与该外包商工作或谈判的经验而做出对该外包商的个人见解。

1.5 - Where can I manage LWA feedback?

You can see information on LWA entries received, requested and given, and request new LWA entries from service providers on the LWA Feedback management page.

You can also view LWA statistics of outsourcers ranked by average LWA and the number of entries received, compiled from information on the Blue Board considering entries over the last 12 months and from all time.

1.6 - What is the ProZ.com termination policy?

The staff of ProZ.com, the company providing the technology for this site, has established a policy for the termination of offending outsourcers to enhance the site is used as a place for language companies and language service providers to meet and engage in good-faith transactions.

ProZ.com termination policy can be found here.

1.7 - What does the message This outsourcer has been banned from posting jobs at ProZ.com mean?

As per ProZ.com termination policy, if a total of three non-payment complaints regarding a single outsourcer have been received from unrelated sources, the issue will be brought to ProZ.com staff for review. At its sole discretion, ProZ.com staff may then choose to suspend or revoke the outsourcer's right to use ProZ.com. This note refers to that suspension.

1.8 - What does the " ... " mean in the comment area for some LWA entries on the Blue Board?

A " ... " in the comment section indicates that no comment has been entered by the poster of the entry. Note that if this is the case you will only see " ... " in the comment section, as opposed to, for example, "Great terms, professional ... would work with them again", which would have been entered by the service provider.

2 - For service providers

2.1 - 我如何查看其他会员给某个客户添加的再次服务的可能性记录？

在主菜单中“信誉栏”是位于“项目”下面的一个选项。您也可以直接在URL地址栏直接填写下列网址来进入信誉栏：http://www.proz.com/blueboard

进入信誉栏后，您可以按照外包商的名称或地点来搜索外包商。

2.2 - 访问信誉栏记录需要多少费用？

ProZ.com的付费会员可无限制地访问信誉栏中的全部记录。非会员一次性支付0.50美元或50点Browniz即可获得对一个外包商信誉记录的永久访问。

2.3 - 我不是ProZ.com的 (付费) 会员…… 是否仍旧可以查看信誉栏记录档案？

可以。请登陆，然后单击您想添加信誉记录的外包商名称。您将看到使用Browniz或现金支付的提示。

2.4 - 我不是ProZ.com的（付费）会员…… 是否仍旧可以添加信誉记录？

可以。

2.5 - 我想请其他人给某个外包商添加信誉记录。应该如何做？

如果您要的外包商已经列入名单，请点击外包商记录页的“呼吁输入条目”。这样做就会向大家提出呼吁提供反馈意见，并通过ProZ.com的主页发布。另外，网站还会向订阅如此服务的人士发出同样内容的电子邮件。

如果你要查找的外包商还没有列在名单之内，将其添加进信誉栏，将会自动发出通知邮件。无论你是否具有会员的身份，你都可以在信誉栏添加外包商。请注意，每个月只允许对每个外包商发布一次“呼吁输入条目”。

2.6 - Can I be notified of new LWA entries submitted for a particular outsourcer?

Yes. To receive notifications for new LWA entries posted in a Blue Board record of any particular outsourcer, just click on "Track outsourcer" in the box to the right of their Blue Board record.

You can turn tracking off by clicking on "Stop tracking" in the same box to the right of the Blue Board record.

2.7 - 我如何给未在信誉栏中列出的外包商添加信誉记录？

如果您想给未在信誉栏中列出的外包商添加信誉记录，可以通过“添加外包商”选项卡自行添加细节。为避免混淆，请确保添加的内容详细全面。

2.8 - 如果我只参加过某外包商的翻译测试，是否可以给其添加信誉记录？

不可以。

你可能会依据自己的翻译测试、商谈或其它初期互动得出对某个外包商的意见。但是，根据我们的经验，我们决定，信誉栏只供用户表达对特定外包商*再次*提供服务的可能性。简言之，您要想对某个外包商发表个人意见，您必须已经为其至少做过一件“真正意义上的”项目才有资格对其发表意见。

2.9 - 我是否可以给每个外包商添加一条以上的信誉记录？

是的，您可以给个外包商每年添加一条信誉记录，条件是，在添加新信誉记录以前，你曾经再次为该外包商工作。您不可因同一次工作经历添加多条信誉记录。

2.10 - 我添加了一条信誉记录，却无法看到。

如果您添加了信誉记录却无法看到，请先与项目版主联系。随后，请检查拼写。有时，信誉栏记录由于使用了某些字符而被数据库拒绝：评论中不得含有双引号。您可能需要将双引号删除，并在记录中使用单引号以便显示。

2.11 - 我如何编辑自己输入的信誉记录？

您可以通过点击您反馈意见右侧的编辑链接而对您的条目进行编辑。但是，这样的编辑只能在外包商做出回应之前，而且您的条目是在张贴后的一年之内。但是，任何修改均须获得版主的批准。

一旦外包商输入了回复，您就不可以修改您的条目了。

2.12 - 我如何隐藏信誉栏中的记录？

如果您输入的反馈意见没有得到外包商的答复，您可以要求删除您的反馈意见。您需要给出删除原因，而且删除必须得到版主的批准。

如果外包商做出了答复，那就必须事先得到外包商和服务提供商双方同意后，才能将该条目隐藏。当双方自愿达成协议后，必须分别提出支持申请，并陈述双方同意将此信誉栏的条目隐藏起来。当网站工作人员收到这双方的支持申请单后，便会将所述条目隐藏起来。

注意：如果有证据表明，外包商或服务提供者的某个条目违反了信誉栏的规定，或者被确定为非法，该条目/回复则会被工作人员隐藏或删除。

2.13 - Where can I see Outsourcers with excellent Blue Board feedback?

The Blue Board statistics page shows the top Blue Board outsourcers, ranked by their average LWA feedback rating. Outsourcers with open non-payment issues or with an average LWA feedback below 4.50 are excluded.

Results are shown by both all time and last 12 months. Each set of results is divided in two, based on the number of entries received.

Within each table, outsourcers are ranked by their average LWA and then by amount of entries. If two outsourcers are tied on both numbers, the most recently created Blue Board page will be shown first.

2.14 - Where can I see a list of outsourcers looking for applications from translators and/or interpreters?

You will find a list of outsourcers that are looking for applications from translators and/or interpretersin the Applications page.

Note that only the outsourcers you qualify to apply will be shown.

To submit your application, just click on Apply now and complete the application form.

2.15 - Where can I see information on the jobs posted by a Blue Board outsourcer?

You can see a list of Classic and Connect jobs posted by any Blue Board outsourcer just by clicking on More info » in the "Past job postings" box to the right of the Blue Board record.

Open jobs will show in yellow while jobs that have already been closed will be shown in light green.

2.16 - I submitted an LWA entry for an outsourcer and it is no longer visible. Why?

If you submitted an entry for an outsourcer that was visible for some time and that is no longer visible it is possible that your entry was contested by the outsourcer. Note that in cases in which an entry is contested, the entry is made invisible by staff until the issue has been clarified.

If you are sure your entry is in line with Blue Board rules, and it is being contested by the outsourcer, please submit a support request with all relevant evidence (email correspondence, PO, etc.).

Also note that entries may disappear from public view when a 'request for edit' has been made. If you requested your entry to be edited, it will remain hidden until moderators or staff re-approve such entry.

3 - For outsourcers

3.1 - 我如何在信誉栏中列出自己的业务？

外包商的名字之所以出现在信誉栏中均因为有某个ProZ.com用户在信誉栏张贴了他们的名字。任何登记注册的用户均可以张贴；如果您外包翻译项目，我们欢迎您张贴您的公司，供服务提供者们输入反馈意见。(订阅信誉栏电子邮件的用户将会收到邀请函，参加发表关于各自愿意再次为您提供服务的可能程度。)

以下是您可以添加这类信息的地方：添加外包商页

3.2 - 我如何更该信誉栏中列出的业务联系数据？

信誉栏中列出的外包商联系数据仅可由网站管理员和项目/信誉栏版主更改。要发出数据更正请求，请提交支持请求或直接与项目协调员联系。

3.3 - 该如何编辑信誉栏记录中的信息？

若您的联系信息或您公司的信誉记录已经有所改变，请联系a Jobs/Blue Board moderator 以及通过support request联系网站工作人员。请同时进行联系，并提供您想更新的所有信息，以及将该网页的URL连接到您的信誉栏记录。

3.4 - Can I add information about my company to my Blue Board record?

Yes. Outsourcers with a high LWA average can post public notes to provide Blue Board record visitors with useful and/or important information regarding their business.

To add a note to your record, visit the Applications section and click on "Outsourcers Control Center" in the box to the left. This will lead you to the "Application management" form and will allow you to enter additional information about your agency/company that will be later displayed on your Blue Board record.

3.5 - 我想从信誉栏中删除某些联系信息。

ProZ.com网站尊重个人隐私。如果您希望把某些联系信息从公众视野中删除，请填写一份支持申请单，说明您要删除什么，以及为什么。我们会考虑您的要求。

请注意，某些基本的联系信息是在ProZ.com张贴工作项目的必填项，而且那些规定是不可以免除的。(请阅 常见项目问答。)

3.6 - Can I remove my Blue Board record?

As Blue Board rules state, Blue Board records remain in place for at least six months following any form of outsourcing activity. Requests from outsourcers to have certain contact details removed from the Blue Board will be considered when specific reasons are given. However, in most cases, such requests will not be considered until at least six months have passed after the date of last known outsourcing activity.

3.7 - Will I be notified of new LWA entries posted in my Blue Board record?

Yes. A notification will be sent to the email address specified as the contact email address in the Blue Board record every time an entry is posted.

In the same way, if a non-payment report is made together with an entry submitted, a notification informing about this complaint and the procedure to follow will also be sent to the email address associated with the Blue Board record.

3.8 - 一位服务提供者对我的业务发表了再次服务的可能性评论。我可以回复吗？

是的。在输入一个条目的同时，您应该会收到一份电子邮件。如果没有收到，或者您无法找到它，希望输入一个答复，您可以把您的答复发给项目协调员(Jobs coordinators)，对您要答复的服务提供者进行备注。

如果您认为输入某个条目的条件没有达到(比如：如果出现有某个没有为您工作过的人做了条目输入)，请与项目协调员联系。

如果可能是出于误解，我们鼓励外包商直接与那些输入条目的人士进行沟通。但是，本网站禁止外包商对ProZ.com的用户进行威胁或施压，以使其更改对某外包商的“愿意再次提供服务”的评分，严重者可以导致被取消对ProZ.com的使用权。

如同服务提供者的评语一样，您的回应必须严格限制在工作关系和愿意再次提供服务的范围内。服务提供者和外包商做出任何涉及个人的言论都是不可接受的，网站工作人员会在收到请求的情况下予以删除。

3.9 - 我公司的信誉很高，我该如何在我的简介专栏中展示？

Profile owners who have "Likelihood of working again" (LWA) feedback in their Blue Board pages can show the corresponding statistics in the top-right area of the profile.

The Blue Board is a tool of benefit to both service providers and outsourcers. Outsourcers who are listed and have received positive entries report a higher degree of trust and shortened project launch cycles among those service providers who reference the Blue Board.

Members and other users (like the one displayed below) having both Blue Board page (feedback from service providers) and WWA entries (feedback from outsourcers) can display both in their profiles, with WWA on the left and LWA on the right.

There are three options for the visibility of the LWA information:

a) Invisible to all, including the profile owner:

This is the default condition. The profile owners will see only a "Show LWA options" button that will allow them to move into the next visibility condition.

The owner will see:




b) Visible only to profile owner:

After clicking on the "Show LWA options" button, the LWA statistics will become visible to the profile owner, who will be able to return to the former (invisible) status or to make this feature visible also to visitors.

The owner will see:




In these two cases, visitors to the profile will see no LWA-related information:




c) Visible to all:

When the owner clicks on the "Show to all" button, the LWA statistics will be shown to all visitors.

In this case the profile owner will see:




And a visitor to the profile will see:




The link indicating the amount of entries will take visitors to the corresponding Blue Board page, while the "Make a LWA entry" link will give them direct access to the form where they will be able to leave an entry for that particular outsourcer.

3.10 - I have been affiliated to an outsourcer I am not related with. What should I do?

If your profile has been affiliated with an outsourcer you are not related to, please submit a support request to ask for the removal of such affiliation.

Have in mind that profiles are affiliated with Blue Board records on the basis of jobs posted by the profile in the name of a given outsourcer, among other activity.

3.11 - A service provider has posted a non-payment complaint in my Blue Board record. What should I do?

If a service provider has posted a non-payment complaint in your Blue Board record and this issue has already been resolved, instruct the service provider to contact staff via support request to confirm payment has been made so that the issue can be marked as resolved.

If the issue has not been resolved, please do so. Remember that Job posting rules state that payment commitments must be upheld. Once the issue has been resolved, ask the service provider to contact staff to confirm the situation.

Finally, if non-payment derives from quality issues with the job delivered by the service provider or with a late delivery of the project, please contact site staff via support request and provide the email correspondence in which the service provider has been notified of the issue. Please note that the correspondence should be provided in .eml or .msg formats to allow ProZ.com to authenticate it (those formats preserve all the original encoding in the headers). If you are unsure how obtain files in those formats, you will find a handy description here.