ProZ.com frequently asked questions


会员资格及付款

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  • 1 - 会员资格:一般会员

    如您有兴趣,还可以:

  • 查看会员类型 和交费情况,以及成为正式会员的好处

  • 会员资格区别表现在 工作类有条件和社区类有条件 会员资格
  • 两方面
  • 了解一下ProZ.com 的会员们 对自己加入会员的感想
  • 1.1 - 哪些用户属于网站会员?

    网站会员是指当前已经支付会费的网站用户。
    会员拥有一定的社交权限,并对所有的网站资料和功能,以及所有客户享有完全访问权限。他们依托的网站正在不断改进自身功能,致力于给翻译服务方式一个全新定义。


  • 1.2 - 若我没有缴纳会费,是否被视为ProZ.com的“会员”?

    不是的。“会员”是指那些支付会费的网站用户。 (最初的“会员”一词泛指所有注册用户。 2005年以后,该词转意专指会员收入确保本网站正常运作这一重要实情。)


  • 1.3 - 如何支付会员资格费用?

    您可采取下列方法之一支付会员资费:

    信用卡
    Paypal
    Moneybookers
    支票或汇票(仅以美元支付)
    电汇(欧元和美元)
    Wallet
    西联汇款

    1. 进入会员资格购买页面
    2. 点击会员资格选项旁边的“立即购买”链接
    3. 按照随后页面中的说明支付您的会员资费。

    请注意,根据您使用的付款方式不同,您的会员资格可能不会在同一天升级。例如,您通过电汇支付时,可能需要长达2周我们才能收到您的付款。


  • 1.4 - 会员资格费用是多少?



    会员续期费用少于首次支付(新加入)的会员费。

    在一些国家可使用本地货币付款方式,居住在这些地区的译者可以选择以当地货币购买会员资格,并在网上价格基础享受一定折扣。

    此外,用户还可选择按二、三、五及十年期限购买或续期会员资格,并按年数享受价格折扣。扩展会员资格的付费用户指在ProZ.com网站上选择提前为支付三年或三年以上会员资格费的用户。


  • 1.5 - 当我成为一名会员后,有希望从这笔投资中获得回报吗?

    我们不能对此作出保证。但根据目前调查报告显示,比例很高的会员能够赢得良好的投资回报。总体而言,近90%的会员在一年之内赚取投资收益。 40%以上的会员反应在3个月内即收回成本并有所获得收益。仅需要找到一个新客户所带来的价值往往超过每年的会费,这是完全可能的。 (数据截至于2005年6月)


  • 1.6 - 会员资格是否真的能够帮助我找到更多新客户吗?

    是的。与那些非会员身份的网站用户相比,会员拥有4倍以上的机会接触到新客户。这一差距随着我们针对会员开发的特色功能和越来越多的用户决定加入ProZ.com会变得越来越大。 (数据统计有效期截至2005年6月)。


  • 1.7 - ProZ.com会员真正能够帮助我接触至客户吗?其重要性甚至我的专业认证/学历吗?

    这两者并不冲突。成为本网站会员,您会增加您的曝光率,让潜在客户更多次地找到您(同时了解到您的专业证书!)。更可能的是,拥有证书和学历背景会让您会员资格更显价值。


  • 1.8 - 为什么付费会员(即已支付会费的会员)拥有更有机会接触客户?您只是因为你支付了会费,但这并不意味着您一定非常优秀。

    我们不建议译者从事无相应报酬的商业翻译活动。 (为非营利组织提供翻译服务是另一回事。对于做免费翻译工作,我们认为没有什么不好的影响。)

    同样的道理,我们在ProZ.com网站提供许多免费服务服务,但这些与商业项目是有区别的。基本上,我们对您接触付费客户的服务收取费用。我们努力工作,以确保您的投资带来回报。统计数据表明,取得会员资格能够为任何国家的专业翻译人员在其职业生涯的任何阶段带来回报。


  • 1.9 - 为什么向译者收费会员费,而不是向搜索译者的翻译公司收取费用?

    如果您是一位译者翻译,我们的ProZ.com团队向为您提供各项服务。我们为您提供各类工具和机会,亦视其为我们份内之事。您可以利用这些工具和机会来扩大自己的业务和提升您的职业水平。尽管我们的工作很辛苦,但是我们为能成功向会员提供卓越的价值和服务深感骄傲。因此,我们认为收取适当的服务费用也是必要的。


  • 1.10 - 如果觉得不满意会员资格服务 - 我可以申请退款吗?

    可以的。ProZ.com提供了一个100%满意承诺。如果您不是完全满意ProZ.com会员资格服务,请提交一份支持请求单,其中包括您选择接收退款的方法和帐户信息。在扣除已收取的手续费用后,一定比例的退款将予返还。


    请注意: 大多数信用卡可以在购买后的60天内直接获得退还款项。 超过60天之后,退款可以通过如PayPal、Moneybookers、支票或电汇等付款方式处理。由于转帐手续较高,电汇通常不是处理退款的首选方法。此外,ProZ.com不通过西联汇款处理退款。


  • 1.11 - How can I benefit from the new automatic subscriptions?

    As of 2016, new annual automatic subscriptions are available for membership, when you choose to pay via credit card or PayPal. Opting for a subscription costs less than manual renewals, and you never have to worry about your membership lapsing. You can of course stop or start a subscription at any time.


  • 1.12 - Where can I see the status of my membership and subscription?

    You can see your membership type, renewal dates, subscription and billing information, and manage details of your ProZ.com membership on the membership management page, http://www.proz.com/manage-membership (mouse over your name at the top of any site page and select the option "Manage membership" to see these details).


  • 1.13 - 我已支付会员资格费用,但会员资格并没有被激活。这是怎么回事呢?

    如果已支付会员资格费用,但会员资格并没有被激活,请提交一份支持请求单,并提供以下信息:

    1.付款方法
    2. 支付的金额(购买的 会员资格项目)
    3. 付款日期
    4. 交易ID
    5. PayPal / Moneybookers电子邮件地址(如使用此2种方法中其中一种)
    6. PayPal / Moneybookers交易ID(如使用此2种方法中其中一种)
    7. 银行帐户持有人姓名(如采取电汇方式)

    这些信息将帮助员工查找您的付款并处理您的购买要求。


  • 1.14 - 如果我在到期前更新我的会员资格,那么续期日如何计算?

    每次您购买了续期会员资格,或者利用6个月的会员资格作软件推广,我们将此期限加入您目前的会员期限中。
    例如,如果您的会员资格在三个月内到期,您购买了新的一年会员资格,您的续费期限将在15个月以后。


  • 1.15 - 我可以帮其他同事购买会员资格吗?

    可以。若要代表本网站其他用户购买会员资格,您可直接按自己购买会员资格的方式操作,然后提交一份支持请求单,说明该用户ID和您同事的站点名称,以便工作人员完成会员资格的转移操作。


  • 1.16 - 我的会员到期日是什么时候?

    将鼠标移动至网页顶部您的名字处,您会看到会员资格的到期日或续期日。

    若您想在会员资格页面查看会员到期日信息,请点击会员资格页面


  • 1.17 - 我的会员资格届满时能够自动续期吗?

    如果您在最后一次购买会员资格时,使用了PayPal 定期付款选项,您的会员资格将可自动购买续期。否则,你将需要按下述步骤更新您的会员资格。详请点击这里


  • 1.18 - 我可否购买/更新以延长正式会员资格期限?

    可以的。您可以购买/更新至3年、5年或10年会员资格。要查看所有选项,请点击这里


  • 1.19 - 我可以短期(即不到一年时间)购买/更新我的正式会员资格吗?

    可以,您可以仅购买/更新6个月的正式会员资格。


  • 1.20 - 如果需要离开网站一段时间,我可以请求了暂停使用自己的会员资格吗?

    根据个人情况不同,网站工作人员将评估请求暂停使用会员资格的申请。在遇到产假、休假、生病或丧事情况下,会员资格有可能允许冻结或暂停。但是,请求暂停会员资格可能需要提交相关证据和理由。

    若需要暂停您的会员资格,可直接提交一份支持请求 并提供任何有的关证据,使网站工作人员可以核查您的要求,以便作出决定。


  • 1.21 - What happened with partial and student memberships?

    As of October 2016, partial and student memberships are no longer available. As time went by, these alternative options to full professional ProZ.com membership were being selected by users less and less. For this reason, and as ProZ.com membership has become more accessible, these options have been discontinued. You may choose to upgrade to either the Standard or Plus package from your partial or student membership at any time, and during the initial launch of these packages, discounts have been introduced to allow you to start a full membership at a lower price (and lock in that discount for renewals).



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  • 2 - The Plus service package


    The Plus service package was introduced in late 2016. It includes all of the services and benefits of the Standard package, plus a suite of new tools and services. See the services included in the Plus package here >>



  • 2.1 - What is included in the Plus service package? How is it different from the Standard package?

    The Plus service package includes all of the services and benefits of the Standard service package (until 2016, the Standard service package was known as Full membership). In addition, it includes a growing suite of new tools and services. You can compare the services included in both Standard and Plus packages here.

    You can also see each new feature release in the Plus package, view introductory videos, and give feedback on the Plus service package landing page.


  • 2.2 - Will members who choose the Plus package have advantages in the traditional ProZ.com directory over those who choose the Standard package?

    Directory ranking will not be affected by which membership package you have-- sorting will still be done with members in the first layer of results (regardless of membership package).


  • 2.3 - What is meant by "new client channels external to ProZ.com" in the Plus extras?

    The internet is going the way of the cloud, and in principle cloud technology presents the opportunity for the ProZ.com team to take steps to promote the services of ProZ.com members beyond the confines of ProZ.com. Imagine an LSP or client using, say, a mobile app to access you directly for translation or interpreting services, without ever needing to go to ProZ.com. Cloud technology makes that possible, and we have been taking steps in that direction.

  • 3.1 - How far along is the effort to establish that sort of "new client channel"?

    Efforts are in the early stages, and in any event, it takes time for habits to change. But we believe this is the future. What we have seen so far is that client activity at TM-Town is increasing, and separately, there are a few agencies already using ProZ.com cloud services to discover the services of ProZ.com members from within their own management systems. (Some of you reading this have been contacted.) We are also in discussions to establish partnerships to promote the translation and interpreting services of ProZ.com members.


  • 3.2 - What external channel-related features have been released so far?

    These are all detailed on the Plus service package landing page. From there you can read about each release, view introductory videos, and provide your feedback.


  • 3.3 - The value of the "external client connections" included in the Plus package is shown as $144+. Where does that figure come from?

    The value of the "external client connections" is difficult to quantify at this time. But we can say that membership in one of the "external channels" alone, TM-Town, costs $144 and is included in the Plus package.


  • 3.4 - I already have a paid TM-Town membership. What happens when I buy the Plus package?

    Your current TM-Town membership will be synced/extended to match the renewal date of your ProZ.com membership. If you are on a paid monthly plan, your payments will be stopped. If you are on a paid annual plan, you will be refunded the pro rata amount of the remainder of your membership period.


  • 3.5 - I am not interested in TM-Town, and the concept of "external channels" seems too vague to me right now.

    In that case, to be on the safe side, you might want to assume a value of zero for "external channels".



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  • 2.4 - How is the value of the "basket" of tools from ProZ.com partners calculated?

    That is the sum total of the value of licenses confirmed so far to be included in the basket. It is planned that more will be added as the Plus package moves forward.


  • 2.5 - Will more features and services be added to the Plus package in the future?

    Yes. Just as the Standard package has been continuously built up over the years, so too will new benefits be added to the Plus package over time.


  • 2.6 - Will most of ProZ.com's efforts be directed at increasing the value of the Plus package, moving forward?

    Although decisions of which package to include a new feature or tool in will be made on a case-by-case basis, it is safe to assume that the majority of ProZ.com investment will be made in increasing the value of the Plus package to members.


  • 2.7 - What if I am not interested in some features of the Plus package?

    If you are not interested in using a part of the Plus package, no problem, just don't use it. All of the extra services and features are permission-based, allowing you to use what you want, in accordance with your own preferences and needs.


  • 2.8 - Can I upgrade from Standard to the Plus package?

    Yes. In checkout, your current membership will be calculated into a discount towards purchase of the Plus package. The discount will depend on the length of remaining membership.


  • 2.9 - 我可以降级/升级会员资格吗?

    是。您可以在任何时候更改您的会员资格类型。具体操作时,您只需购买您想拥有的会员资格,并提交一份支持请求单

    如果您选择升级您的会员资格,您此前的会员资格中剩余期限内约有一半左右可被添加至新会员资格期限。

    如果您选择了降级自己的会员资格,约两倍于您此前的会员资格期限将被添加至新的会员期限。


  • 2.10 - Why is there no "money back guarantee" offered with the Plus package?

    The nature of some of the services offered in the Plus package means that third-party licenses, payments to trainers and other partners may be made by ProZ.com at the time of your membership purchase, and those will not necessarily be refundable to ProZ.com. Instead of a pro-rated refund on your Plus package, you will be offered the option to switch to the Standard package. However, if you are in any way unsatisfied with your Plus package experience, please contact a member of the site team, we want to hear from you.



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  • 3 - 公司会员资格

  • 3.1 - 公司会员资格指的是什么?

    团体会员资格属于ProZ.com会员资格的一种,是专门面向ProZ.com的企业用户,如翻译公司/机构及其他企业语言服务提供商提供的一个特色服务项目。


  • 3.2 - 公司会员的权益是哪些?

    作为全球领先的翻译门户网站和社区,所有正式加入的团体会员均享有广告推广、活动优先及在ProZ.com社区的的特殊地位。

    除了拥有一个特殊的公司标志彩带以外,团体会员可享有团体会员目录带来的商业利益 - 包括公共企业版目录和私营企业版目录。他们也可以直接发布标准的工作,而无需等待审核,还可以直接拨打电话寻求支持。公司成员在ProZ.com活动期间享受折扣,并可进入到新创建的ProZ.com网站联系类工作平台,进行外包和供应商管理事务。

    有关团体会员的所有好处,请参阅:http://www.proz.com/join?viewPage=corp


  • 3.3 - 团体会员目录在哪里?

    团体会员目录位于http://www.proz.com/translation-agencies
    从顶部的导航菜单,进入“目录”=ANGLELESS "团体会员"。

    公司目录的推广地点包括自由译者目录和新创建的ProZ.com联系类工作平台。


  • 3.4 - 公司会员资格囊括了所有的个人会员资格权益吗?

    团体成员享有个人会员的多项优势,包括对信誉栏的完全访问权限、发布工作信息、论坛帖子无需审核、优惠活动,以及拥有组织 powwow活动的权利等等。 *但一些仅个人会员能够享有的优势 - 如列入自由译者目录 - 则不包括在内。

    * 使用网络社交功能有可能会影响网站的其他会员,ProZ.com团队拥有修改或撤销该项功能的自由裁量权。


  • 3.5 - 购买团体会员资格后,对我现在的个人会员资格有什么影响?

    如果您已经是ProZ.com的一位正式会员,您有两种方式成为一位团体会员:
    (1)您可以创建一个新的资料页专门用于公司活动, 并为此购买团体会员资格 , 或(2)您也可在当前的个人资料面名义下购买团体会员资格。如果您选择第(2)种方式,未使用那部分个人会员费用将被转入您的团体会员期限。


    若需将您的个人会员资格转换成团体会员,请提交一份支持请求单


  • 3.6 - 我知道能够以团体会员身份通过'测试工具'访问ProZ.com的联系类工作发布系统。什么是ProZ.com 的联系类工作,而“测试工具”是什么意思?

    ProZ.com 的联系类工作发布系统是一个公司级的招聘和管理平台。大、中型语言公司和最终客户使用这个平台,以期改善其后台翻译相关操作的有效性和效率。

    公司成员可通过“测试工具”访问这个平台。除提供了一定的市场洞察力,以更深入地了解ProZ.com的备选人员数据库外,此平台还为您提供一个机会,以确定是否该解决方案适合您自己的情况。

    联系类工作平台的高级功能仅为订阅此服务的用户使用。作为ProZ.com的一名团体会员,您有资格在订阅时享受一定的折扣。


  • 3.7 - 如何成为公司会员?

    点击进入http://www.proz.com/join?viewPage=corp


  • 3.8 - 公司加入团体会员的请求在什么情况下有可能被拒绝?

    ProZ.com工作人员可有选择性地保留拒绝接受给予团体会员资格的权利。信誉栏平均分较低的公司可能不被接纳为团体会员。此外,若出现ProZ.com的注册用户,包括笔译或口译用户,举报未付款的情形时,成为团体会员的请求也可能被拒绝。



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