1.11 - How can I benefit from the new automatic subscriptions?
As of 2016, new annual automatic subscriptions are available for membership, when you choose to pay via credit card or PayPal. Opting for a subscription costs less than manual renewals, and you never have to worry about your membership lapsing. You can of course stop or start a subscription at any time.
1.12 - Where can I see the status of my membership and subscription?
You can see your membership type, renewal dates, subscription and billing information, and manage details of your ProZ.com membership on the membership management page, http://www.proz.com/manage-membership (mouse over your name at the top of any site page and select the option "Manage membership" to see these details).
1.21 - What happened with partial and student memberships?
As of October 2016, partial and student memberships are no longer available. As time went by, these alternative options to full professional ProZ.com membership were being selected by users less and less. For this reason, and as ProZ.com membership has become more accessible, these options have been discontinued. You may choose to upgrade to either the Standard or Plus package from your partial or student membership at any time, and during the initial launch of these packages, discounts have been introduced to allow you to start a full membership at a lower price (and lock in that discount for renewals).
2.2 - Will members who choose the Plus package have advantages in the traditional ProZ.com directory over those who choose the Standard package?
Directory ranking will not be affected by which membership package you have-- sorting will still be done with members in the first layer of results (regardless of membership package).
2.3 - What is meant by "new client channels external to ProZ.com" in the Plus extras?
The internet is going the way of the cloud, and in principle cloud technology presents the opportunity for the ProZ.com team to take steps to promote the services of ProZ.com members beyond the confines of ProZ.com. Imagine an LSP or client using, say, a mobile app to access you directly for translation or interpreting services, without ever needing to go to ProZ.com. Cloud technology makes that possible, and we have been taking steps in that direction.
3.1 - How far along is the effort to establish that sort of "new client channel"?
Efforts are in the early stages, and in any event, it takes time for habits to change. But we believe this is the future. What we have seen so far is that client activity at TM-Town is increasing, and separately, there are a few agencies already using ProZ.com cloud services to discover the services of ProZ.com members from within their own management systems. (Some of you reading this have been contacted.) We are also in discussions to establish partnerships to promote the translation and interpreting services of ProZ.com members.
3.2 - What external channel-related features have been released so far?
3.3 - The value of the "external client connections" included in the Plus package is shown as $144+. Where does that figure come from?
The value of the "external client connections" is difficult to quantify at this time. But we can say that membership in one of the "external channels" alone, TM-Town, costs $144 and is included in the Plus package.
3.4 - I already have a paid TM-Town membership. What happens when I buy the Plus package?
Your current TM-Town membership will be synced/extended to match the renewal date of your ProZ.com membership. If you are on a paid monthly plan, your payments will be stopped. If you are on a paid annual plan, you will be refunded the pro rata amount of the remainder of your membership period.
3.5 - I am not interested in TM-Town, and the concept of "external channels" seems too vague to me right now.
In that case, to be on the safe side, you might want to assume a value of zero for "external channels".
2.4 - How is the value of the "basket" of tools from ProZ.com partners calculated?
That is the sum total of the value of licenses confirmed so far to be included in the basket. It is planned that more will be added as the Plus package moves forward.
2.5 - Will more features and services be added to the Plus package in the future?
Yes. Just as the Standard package has been continuously built up over the years, so too will new benefits be added to the Plus package over time.
2.6 - Will most of ProZ.com's efforts be directed at increasing the value of the Plus package, moving forward?
Although decisions of which package to include a new feature or tool in will be made on a case-by-case basis, it is safe to assume that the majority of ProZ.com investment will be made in increasing the value of the Plus package to members.
2.7 - What if I am not interested in some features of the Plus package?
If you are not interested in using a part of the Plus package, no problem, just don't use it. All of the extra services and features are permission-based, allowing you to use what you want, in accordance with your own preferences and needs.
2.8 - Can I upgrade from Standard to the Plus package?
Yes. In checkout, your current membership will be calculated into a discount towards purchase of the Plus package. The discount will depend on the length of remaining membership.
2.10 - Why is there no "money back guarantee" offered with the Plus package?
The nature of some of the services offered in the Plus package means that third-party licenses, payments to trainers and other partners may be made by ProZ.com at the time of your membership purchase, and those will not necessarily be refundable to ProZ.com. Instead of a pro-rated refund on your Plus package, you will be offered the option to switch to the Standard package. However, if you are in any way unsatisfied with your Plus package experience, please contact a member of the site team, we want to hear from you.