技术论坛 » CAT Tools Technical Help »
Fluency Now: Java FX fatal error
论题张贴者: Sabsi
Sabsi
Sabsi
奥地利
Jul 31, 2019

Hello all,

After 10 years of using Trados, I'm at a new job where I have to use a Mac. It's a small enterprise so I can't spend a lot on CAT software. I tried out Fluency Now and liked it. After I signed up for the monthly subscription, I attempted to download the program again and I haven't gotten it to work since.

When I open the program, I only see the loading screen and an error message: "A fatal error has occured: Fluency was unable to find Java FX. Please contact ... See more
Hello all,

After 10 years of using Trados, I'm at a new job where I have to use a Mac. It's a small enterprise so I can't spend a lot on CAT software. I tried out Fluency Now and liked it. After I signed up for the monthly subscription, I attempted to download the program again and I haven't gotten it to work since.

When I open the program, I only see the loading screen and an error message: "A fatal error has occured: Fluency was unable to find Java FX. Please contact [email protected] for more info." Nothing else happens and I have to force close the program.

Unfortunately, my repeated attempts to contact support at Western Standard have failed. I've tried four difference email addresses. The one email I received back told me to download Java 8, which I had already done. I tried uninstalling and reinstalling multiple times, no luck.

Does anyone have any advice before I cancel my subscription? I'm new to Mac OS so I'm open to the suggestion that I've overlooked something super obvious. It's really frustrating that it worked so well for the trial month and has now totally broken down.

Thanks in advance. ▲ Collapse
 
CafeTran Trainer
CafeTran Trainer
荷兰
Responsive support Jul 31, 2019

Sabsi wrote:

Hello all,

After 10 years of using Trados, I'm at a new job where I have to use a Mac. It's a small enterprise so I can't spend a lot on CAT software.



Did you see this:

https://www.proz.com/tgb/1211
 
Georgi Kovachev
Georgi Kovachev  Identity Verified
保加利亚
Local time: 16:41
正式会员 (自2010)
English英语译成Bulgarian保加利亚语
+ ...
Try to use the Help -> Send Support Email menu Aug 2, 2019

I am surprised to read you have received no support. My requests are usually responded to within a couple of hours. I am really pleased with their support.
Before closing the program, try to use the Help -> Send Support Email menu and tick the Add Attachments field and Attach my Config file to this email.

Good luck!
 
Sabsi
Sabsi
奥地利
主题发起人
Problem solved Aug 2, 2019

I got an answer from support - it seems my emails were all being caught in the spam filter.

There was an update to the program which caused an issue between the versions of Java installed on my system. If I understood the tech support guy correctly, Fluency was confused by me having a newer version of Java installed than it expected to find and threw an error.

Tech support contacted me and remotely fixed the problem, I'm back to work!
 


To report site rules violations or get help, contact a site moderator:

本论坛的版主
Natalie[Call to this topic]
Peter Zauner[Call to this topic]
Prachya Mruetusatorn[Call to this topic]

You can also contact site staff by submitting a support request »

Fluency Now: Java FX fatal error







Trados Business Manager Lite
Create customer quotes and invoices from within Trados Studio

Trados Business Manager Lite helps to simplify and speed up some of the daily tasks, such as invoicing and reporting, associated with running your freelance translation business.

More info »
Protemos translation business management system
Create your account in minutes, and start working! 3-month trial for agencies, and free for freelancers!

The system lets you keep client/vendor database, with contacts and rates, manage projects and assign jobs to vendors, issue invoices, track payments, store and manage project files, generate business reports on turnover profit per client/manager etc.

More info »