ProZ.com frequently asked questions

1 - Billing and payment: general

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1.1 - 会员资格费用是多少？

• 查看会员资费定价和好处ANGLELESS >


• 查看所有会员功能选项，包括增值投资选项 > >

1.2 - 如何支付会员资格费用？

您可采取下列方法之一支付会员资费：

信用卡
Paypal
Moneybookers
支票或汇票（仅以美元支付）
电汇（欧元和美元）
Wallet
西联汇款

1. 进入会员资格购买页面
2. 点击会员资格选项旁边的“立即购买”链接
3. 按照随后页面中的说明支付您的会员资费。

请注意，根据您使用的付款方式不同，您的会员资格可能不会在同一天升级。例如，您通过电汇支付时，可能需要长达2周我们才能收到您的付款。

1.3 - Will my payment be secure? Is my credit card information safe?

Yes. Payments are processed securely by Paypal or other well-established 3rd-party processor —this happens behind the scenes and it is not necessary that you have a PayPal account. Credit card data is not held or stored by ProZ.com.

1.4 - 如果我在到期前更新我的会员资格，那么续期日如何计算？

每次您购买了续期会员资格，或者利用6个月的会员资格作软件推广，我们将此期限加入您目前的会员期限中。
例如，如果您的会员资格在三个月内到期，您购买了新的一年会员资格，您的续费期限将在15个月以后。

1.5 - 为什么ProZ.com有时会向欧盟地区的用户收取购买会员资格的增值税呢？

（这个问题只影响欧洲地区的会员）。

购买会员资格时，如果在欧盟地区的会员未提供可以在线验证的增值税号码，ProZ.com将依法征收购买增值税，具体费率参照购买者所在国家适用的增值税税率标准。

如果会员提供了增值税号码，将不会扣除增值税税额。

以下是进一步说明：2003年7月，欧盟正式生效的指令要求非欧盟的数字化服务供应商，向生活在欧盟国家中的个人（不是企业）征收销售增值税。ProZ.com上报并将征收的增值税汇到西班牙税务机关。征收标准依据《针对向欧盟消费者提供电子服务的非欧盟企业制定的特别计划》之相关规定。

有关详细信息，请参阅欧盟“于2003年7月1日生效的有关征收数字化服务增值税相关指令”： http://ec.europa.eu/taxation_customs/taxation/vat/consumers/e-commerce/index_en.htm

1.6 - 如果觉得不满意会员资格服务 - 我可以申请退款吗？

可以的。ProZ.com提供了一个100%满意承诺。如果您不是完全满意ProZ.com会员资格服务，请提交一份支持请求单，其中包括您选择接收退款的方法和帐户信息。在扣除已收取的手续费用后，一定比例的退款将予返还。


请注意： 大多数信用卡可以在购买后的60天内直接获得退还款项。 超过60天之后，退款可以通过如PayPal、Moneybookers、支票或电汇等付款方式处理。由于转帐手续较高，电汇通常不是处理退款的首选方法。此外，ProZ.com不通过西联汇款处理退款。

1.7 - Should I submit a chargeback or dispute in order to receive a refund for my membership payment or other purchases I made on the site?

No. The appropriate channel to request refunds for purchases made to ProZ.com is by submitting a support request.

1.8 - 会员费对于本地区标准来说太高了。

根据会员和续期率反馈的数据，购买ProZ.com会员费对专业翻译来说是一项明智的投资，无论译者身在何处。就会员资格的其中一方面来说，如接触客户，近90%的会员反馈他们在短短一年内即获得回报(超过40%的会员仅用了三个月）。正因如此，ProZ.com 的会员群体遍布西欧和北美地区，以及东欧、拉丁美洲和世界其他地区。

1.9 - Where can I find my invoice for purchase made on the site?

You can find all your invoices related with purchases made on ProZ.com via your Profile wallet.

1.10 - 我需要法文/德文发票用于纳税目的。

在您购买会员资格时，ProZ.com会通过电子邮件将发票发送给您。这是我们发送的唯一发票版本。很抱歉我们不提供发票的翻译件或打印副本，亦不能以任何方式提供盖章或修改服务。

1.11 - 可以通过西联或MoneyGram付款吗？

如果您想通过西联汇款或速汇金（MoneyGram）提交付款，请先提交一份支持请求单，说明原由。 ProZ.com工作人员将在回复时提供您需要的汇款名称和地址，以便完成支付。 支付发送后，在支持请求单上留下汇款监控号码（MTCN）及您汇款时使用的联系信息（包括您自己的联系方式）。当汇款通过验证之后，您的购买请求将进入处理程序。

请注意ProZ.com工作人员必须亲自到西联汇款或速汇金办理点收取付款。正因如此，我们要求您在提交款项给ProZ.com时，将此类付款方式作为最后手段使用。推荐的付款方式包括信用卡（直接通过ProZ.com或使用2checkout.com完成支付）、以及 PayPal和Moneybookers.com。

1.12 - How can I pay for training sessions, webinars and conferences?

Make sure you are logged in to the site and visit the page for the training session, webinar or conference which you wish to book. Prices and payment information will be shown on the page. Various payment methods are accepted, including

• credit card
  
• PayPal transfer
  
• Moneybookers transfer
  
• wire transfer to a dedicated account
  

1.13 - I'd like to purchase my membership in my local currency. Can I do so through any of the payment methods available?

No. To pay in your local currency first check if there is a local payment contact in your country and follow the payment instructions described in the Local payment page. If there is no local payment contact in your country, then you can pay for your membership using the online payment methods available in the Membership page.

1.14 - Can I also renew my current ProZ.com membership via local payment?

Yes, all types of ProZ.com memberships may be renewed through ProZ.com local payment contacts.

1.15 - What type of membership can I buy via a ProZ.com local payment contact?

The only professional membership service package that can be purchased via all local payment contacts is the Standard package.

1.16 - Why are membership prices in USD only?

In 2016, along with the introduction of the ProZ.com Plus service package for members, some changes and simplifications were made in membership and membership pricing. Overall pricing was reduced, standardized, and set in USD (if you previously paid in EUR, for example, the new USD pricing is such that you are actually paying less per year, even after exchanges and fees). Membership options such as partial memberships and six-month memberships were deprecated, in favor of a subscription model.

1.17 - I made a purchase and it seems I was charged twice. What should I do?

If you were charged twice for a site purchase, submit a support request before contacting your credit card company or your merchant account. The ProZ.com team will confirm the duplicate payment and issue a refund, if necessary. If you have already contacted your credit card company, or your merchant account, if possible, please contact them again to have any chargeback or unauthorized complaint removed, so ProZ.com can handle the refund via our online support system and not incur a fee on our end nor yours as well.

1.18 - I followed the steps online to renew/purchase membership via wire transfer. Is this online form binding?

No. Membership payments via bank transfer are completed and processed once the payment is received (i.e. the form obtained online does not constitute payment and it is not binding).

2 - How can I pay in my local currency?

ProZ.com offers the option to purchase membership in local currency for some countries. Check the Local payment page for information on the local payment procedure in your country.

3 - I have a wallet balance. Can I pay for membership using the money in my wallet?

Yes. If you have a balance in your wallet, when you go through the payment steps beginning here, you will be offered the option to pay using the balance contained in your wallet.

4 - 我在欧盟地区，需要缴纳增值税吗？

如果您居住在欧盟以外地区，或者如果您住在欧盟并有增值税号码，则不需要缴纳。如果您住在欧盟，但没有增值税号，则需要缴纳。

4.1 - 为什么ProZ.com要征收增值税？公司总部并未设在欧盟地区。

尽管ProZ.com公司总部不在欧盟地区，但本公司所销售的数字服务产品的消费地点在欧盟。因此，ProZ.com公司须遵循欧盟义务按国家消费税率征收增值税，并将所有增值税款项每季一次汇到一个特定的欧盟国家。（ProZ.com汇到西班牙。）

欲了解更多信息，请参阅： http://europa.eu.int/comm/taxation_customs/taxation/vat/traders/e-commerce/article_1610_en.htm

4.2 - How can I verify ProZ.com's participation in the special scheme VAT on e-Services?

Please refer to this document to confirm ProZ.com's participation in the special scheme for the taxation of non-EU businesses which provide electronically supplied services to EU consumers. This form may be used by EU residents for tax purposes.

4.3 - 从我的情况来看，会员资格费在购买时似乎有所增加。我怎样才能避免支付如增值税或手续费的额外费用呢？

为了避免支付手续费用，可电汇付款至欧盟地区帐户（我们设在西班牙的帐户），或使用支票付款至我们设在美国的办公地址。为了避免增值税费，在会员升级过程中请提供您的增值税号码 - 这样可减轻我们向征收增值税的工作量。

这些支付选项在会员资格升级的支付过程中都会提供给您。

5 - Payment by credit card

5.1 - 我想升级会员资格，但ProZ.com的信用卡处理器不接受我的CVV2号码。怎么办呢？

2checkout的帮助页面提供有关于CVV2 号码的使用说明：
https://www.2checkout.com/cgi-bin/buyers/cvv.2c
此页面包含各种信用卡的图片，并突出显示CVV2号码。它还包含以下文本：

“如果您使用的是维萨卡(Visa)、万事达卡(Master)、发现卡(Discovery)，它是一个3位数字，显示您的信用卡号码的右边...

“如果您使用的是美国运通卡（American Express），验证号码是一个4位数字，它可能出现在卡的正面、上面，甚至卡号的左边或右边...

“如果你的卡没有验证号码，尝试使用其他卡或输入数字000。”

如果上述方法不能帮助您完成付款，请提交一份支持请求单。谢谢！

5.2 - 我无法通过ProZ.com的信用卡处理器完成信用卡支付。还有其他的信用卡支付选项吗？

如果您通过ProZ.com的信用卡处理器使用信用卡付款仍有麻烦，不妨尝试使用PayPal。 PayPal允许许多国家的买家使用用信用卡支付，而不需要他们持有一个PayPal帐户。

5.3 - 信用卡处理器因我所居住的国家取消了我的支付。我该如何处理才行？

给您带来不便，我们深表歉意。我们无法不能完全监控我们的第三方处理器的风险管理政策。请考虑使用其他付款方式进行支付。我们将与您携手，以避免这一不便处让您多付资费。

5.4 - 如何更改2checkout上的信用卡付款币种？

作为ProZ.com的信用卡处理工具, 2checkout会推测买方的本地货币种类，并将其默认为收费币种。若需要更改信用卡支付币种，可从下拉菜单"CURRENCY"（币种）中选取适当选项。

5.5 - 我从Paypal收到一条10417/ 10505/10745 错误信息。它表示是什么意思？

Paypal称此类错误最可能的原因是在该网站选择的支付方法未成功操作。最有可能的原因是，信用卡未获得银行授权。 您可以考虑使用其他付款方式，如2checkout。 收到一条10505错误信息, 说明您的AVS（地址验证系统）可能有问题。Paypal要求使用与信用卡记录相同的地址。
10745 错误信息也与地址有关。Paypal不需要您当前的地址，而是您所用信用卡的帐单地址。付款时输入的地址必须与付款方式的帐单地址相匹配。

5.6 - 我收到10754条错误信息。

请浏览2checkout.com网站，了解以下相关信息：

在订单处理过程中，交易操作按如下简单方式进行：

1. 我们的服务器与CC公司的服务器联机对话，并发出信息"card # *** wants to buy something for $25.00 US"。
2. CC 公司发出响应语句："ok, the card number is valid, I've reserved the $25.00, the funds are available" (*****注意***** 支付金额保留下来, 无需支付任何费用!)。
3. 我们的服务器联络CC 公司，然后发出语句, "OK...lets verify things first. The address is....the phone number is....the CVV2 code is...."
4. CC 公司回应说， "yes, all the information is valid."
5. 我们的服务器联系CC 公司，表示, "ok, place the charge."
6. CC 公司回答道，"order complete, card charged."

有时，这一处理过程会完成前2个步骤，在步骤3和5之间的某一点中断处理。

如果您的信用卡未支付费用，交易将不会完成。显示的已经收取手续费的资金金额即为保留的金额。当系统确认不存在未完成的交易项目后，正常情况下，CC公司在几日内即可汇出此笔款项。

您需再次进行交易操作。这时，您可使用PayPal 作为支付工具。PayPal 同样接受信用卡支付，同时交易手续费低于专门的信用卡处理系统。

若您看到有待处理交易项目发送到您的帐户，请提交技术支持请求单，我们将立即退还您的款项。

5.7 - 我收到一条代号为15005的错误消息

虽然标明为非必填项，有时信用卡或PayPal需要在结算页的“地址”和“状态”栏内提供完整的信息。

此错误消息与这些栏目有关。如果您没有在这些栏中输入任何信息，请根据您在自己信用卡或Paypal帐户的对应栏目信息，输入相同的信息。然后，再试一次。

5.8 - Can I use my American Express for payments?

Yes. You can use your American Express credit card to submit any payment. However, note that AmEx payments are only possible in USD as PayPal, which handles direct credit card payments, does not accept AmEx payments in EUR from some countries.

5.9 - Can I pay using somebody else's credit card?

Yes. To submit payment using somebody else's credit card, just login to your account and follow the payment steps. Make sure that all of the billing information you enter matches the billing info of the card being used. Note that you will not be able to apply for identity verification if you pay using a credit card that does not carry your name.

5.10 - After changing my credit card would I need to register the new one with Proz.com to pay for membership?

Please note that you do not need to register your credit card, you just need to enter the correct credit card information in the payment process.

6 - Payment by PayPal

6.1 - Why is PayPal asking me for a credit card to purchase my membership?

The PayPal form requests that you add, update or confirm your debit or credit card because, if the funds already existing in your PayPal account do not match the amount to be charged, there needs to be a card attached to it in order for the system to charge the difference. This does not mean that ProZ.com will charge your card, the cost of the membership will be charged to your PayPal account, and the funds in your account will be used first, according to PayPal's usual criteria.

However, if you do not have a credit card that you can associate to your PayPal account, you can make a direct PayPal transfer to [email protected] and we will process your payment manually. After you have issued your payment, please submit a support request and provide your PayPal email address, transaction ID, date and amount paid so that we can locate your payment and manually process your purchase. Please, take into account that this may take a longer time than using the automatized form.

6.2 - My membership was automatically renewed and my PayPal account debited. Why?

If you were automatically charged for ProZ.com membership in your PayPal account, this means that you have subscribed to automatic renewal. If your automatic renewal is made through the ProZ.com system, you will be able to cancel it from your Membership Management page, which you can access from the home menu at the upper right corner of every page.

If, on the other hand, you created an automatic PayPal subscription, this has to be cancelled from PayPal. To confirm that you have a PayPal subscription with ProZ.com, check your ProZ.com https://www.proz.com/manage-membershipprofile wallet. If a membership subscription has been made, the following item will be listed in your wallet:

Purchase: ProZ.com professional membership (auto-renewed yearly)

If you want to cancel your PayPal subscription, simply follow the steps described this FAQ. To receive a refund for the last payment debited from your PayPal account, simply submit a support request.

6.3 - I've made a PayPal subscription payment. How do I cancel my subscription?

If you have signed up for a recurring PayPal membership subscription and wish to cancel the subscription, you may do so from your PayPal account.

• Log in to your PayPal account.
  
• Click the Profile icon, next to Log out.
  
• Click Pre-approved Payments.
  
• Select the payment, and then click Cancel.
  

6.4 - Can I use PayPal if I do not have a credit card?

PayPal policy concerning third-party payments states that a credit card is required, so that if when renewal takes place there are insufficient funds, it can cover for the payment.

For more information on PayPal policy, visit PayPal's FAQs section.

6.5 - I received a notification indicating that my subscription in PayPal has been canceled, but I did not request this cancelation? What should I do?

Please check with PayPal to see if there are sufficient funds remaining in your PayPal account as this might have been the reason why your subscription was canceled.

6.6 - My subscription has been canceled. Does this mean that my membership in ProZ.com has been canceled too?

No. Canceling your subscription from Paypal and terminating your ProZ.com membership are two different things. To cancel your subscription you should follow the steps described in this FAQ. To end your membership at ProZ.com please submit a support request.

6.7 - I have canceled my auto-renewed subscription but I would like to create a new one again. How can I do this?

If you would like to create a subscription again, you should click on the Purchase now button at the Membership. Your auto-renewal date will be the same of your purchase.

6.8 - My auto-renewed subscription was canceled. What will happen now?

Canceling your auto-renewed subscription will prevent your membership from being automatically renewed on the renewal date. If you would like to renew your membership, you will have to go through the renewal steps described in the Membership page.

6.9 - I was automatically charged twice for membership in a short period of time. What should I do? Should I submit a chargeback with my credit card company?

If your membership was renewed automatically more than once within a very short period of time, it is possible that you may have inadvertently subscribed to the automatic payment method more than once. If this the case, please do not contact your credit card company nor your merchant account before submitting a support request to ProZ.com. Once we have received your request, we'll be able to notify you if you need to contact either the processor or credit card company. Be assured that if you were charged twice, ProZ.com will immediate refund you the amount back to your account. Please submit a support request to allow us to look further into this matter.

If you have already contacted your credit card company, or your merchant account, if possible, please contact them again to have any chargeback or unauthorized complaint removed so ProZ.com can handle the refund via our online support system and not incur a fee on our end nor yours as well.

7 - Payment by Skrill

7.1 - ProZ.com 可接收Moneybookers付款吗？

ProZ.com 有一个Moneybookers 帐户，但它尚未与我们的付款系统集成。若要使用Moneybookers付款至ProZ.com，您必须先访问我们的支付页面领取一份发票。进入http://www.proz.com/join ，点击您要购买的会员资格旁边的“立即购买”按钮。 您会被要求提供您的帐单信息，然后还需要选择付款方式。请选择“支票或汇票”，以便为您提供一份发票。

使用Moneybookers按发票显示的金额支付款项给ProZ.com , 收款人设置为[email protected]。

最后提交支持请求单 ，说明款项已付。我们将人工处理您的购买要求。请一定要写明所支付的金额、交易ID和您的Moneybookers电子邮件地址。

8 - Payment by wire transfer

8.1 - 如何通过电汇付款？

请点击进入http://www.proz.com/join，按照您要购买的会员类型所要求的支付步骤操作。在付款方式选择页面，选择”电汇“（以美元转帐）或”电汇（欧元）“。单击“下一步”，接收您的确认发票和详细的帐户信息，以及所选电汇类型相关操作说明信息。 您可能需要长达两个星期来等候您的电汇款项处理完成。