ProZ.com frequently asked questions

1 - cookies是什么，为什么需启用cookies？

ProZ.com使用cookies来存储验证信息，从而可以延长时间。这项功能只需您登陆一次即可一直保持登陆状态，直至您选择退出登录。要启动浏览器中的cookies功能，请按下列步骤操作：

Internet Explorer 6.x
1. 在浏览器的“工具”菜单里选择“Internet选项”
2. 点击“隐私”标签并选择“高级...”
3. 选中“覆盖自动cookie处理”
4. 接受两个cookie选项并选中“总是允许会话cookie”
5. 点击“确定”

Internet Explorer 4.x and 5.x
1. 在浏览器的“工具”菜单里选择“Internet选项”
2. 点击“安全”标签
3. 高亮选中“Internet”图标，点击“自定义级别”
4. 在“Cookies”下选择所有的单选按钮
5. 点击“确定”

Netscape 6.x
1. 在浏览器的“编辑”菜单下选择“首选项”
2. 点击“隐私与安全”选项
3. 选择“启用所有Cookies”
4. 点击“确定”

Netscape 4.x
1. 在浏览器的“编辑”菜单下选择“首选项”
2. 点击“高级”选项
3. 在“cookies”下选择“接受所有Cookies”
4. 点击“确定”

1.1 - What information does ProZ.com collect and share about me?

When you visit any web site, it may store or retrieve information in your browser, mostly in the form of cookies. This information is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience.

Third party services may need to access this information —for example, Google can use it to offer you accurate ads, or Facebook and LinkedIn may need it when you want to share something from ProZ.com onto their websites.

Because we respect your right to privacy, you can choose not to allow some types of cookies. If you disable both Targeting cookies and Social sharing cookies, no information will be shared with third party services like Twitter, Facebook, etc.

You can check and edit your cookie settings here.

2 - 登录时提示“密码不正确”应该怎么办？

If you receive an Incorrect password error message when trying to log into your ProZ.com account, make sure that you are entering the password you selected when creating your account (or your new password if it was changed at some point in the past) and that the caps lock function in your keyboard is not activated. Also, make sure you have spelled your password correctly and that it does not contain non-ASCII characters.

In case of failure, use the password recovery system to request a new password.

3 - My IP seems to have been reported as malicious. What should I do?

If you receive a Your IP has been reported as malicious message when trying to login to the site, this may mean that your IP was marked as malicious by StopForumSpam.com.

You can check if your IP was marked as malicious here. If you confirm your IP has been marked as malicious by StopForumSpam.com then you can appeal for removal of your IP address from their ban list here.

If your IP has not been marked as malicious by StopForumSpam.com, then please submit a support request so that staff can look into this further.

4 - 若忘记密码后我该如何做？

因为密码是以加密形式储存在数据库中的，所以无法对现有密码进行读取。不过您可以更换一个新密码。

与登陆相关的问题都会在一个单独页面内处理。您只需提供自己在ProZ.com网站注册时的用户名或电子邮件地址即可。请看申请新密码的页面内容。

输入您的用户名和新密码。然后点击“确定”。接下来，与个人档案绑定的电子邮件会收到一封确认函；点击确认函里的链接即可激活您的新密码。

5 - 如果更改密码后未收到确认电子邮件该怎么办？

更改密码之后，与个人档案绑定的电子邮件收件箱如果没有收到确认函，请查看垃圾邮件文件夹。

如果垃圾邮件文件夹内也没有收到确认函，请点击提交支持申请。

6 - 我收到了更改密码的确认电子邮件但又不想更改密码，应该怎么办？

不必担心，只要不点击电子邮件里面的确认链接，您的密码就不会变更。

也有可能是意外。如果某人的用户名和您的用户名相似并且意外地输入了您的用户名，可能会因为忘记账户而重置密码。除非您收到多个这样的邮件，否则完全没有必要担心。

如果在短时间内收到多封邮件，请点击 submit a support request，网站工作人员会进行调查。

7 - 如果我忘记了密码又更改了电子邮件地址该怎么办

If your email address has changed, please submit a support request specifying the email address you originally used to register with the site, as well as your username.

8 - 不能登陆，这是由于用户名或密码包含非ASCII字符。

Because ProZ.com's login forms now expect usernames and passwords to be entered in Unicode, if your username or password was previously entered using non-Unicode characters, you may be unable to sign in.

If you know the encoding in which your username and password are stored, visit the non-Unicode login page, set your browser to use the correct encoding, and sign in. (See this FAQ to learn how to set the character encoding in your browser.)

If you do not know the original encoding of your username and password, or if you still have trouble signing in, you can change your username and password to use Unicode characters by following the instructions on this page.

9 - 如何更改用户名？

要更改用户名/登录名，请进入个人档案更新器，在“Proz.com用户名”一栏中输入新用户名。然后点击 'ProZ.com账户'页面下方的“保存并更新个人档案”按钮。

用户名最多可输入15个字符，可使用字母、数字、下划线、连字符或空格。另外，以后登录时需要使用新用户名，但密码不变。

10 - 如何更改密码？

If you know your current password, you can set a new password by logging in to your account and going to your Account settings. If you don't remember your old password, see What do I do if I forgot my password?

11 - 如何更改主要信息？（用户名/名/中间名/姓？）

如需更改您的联系方式，请进入个人档案更新器并点击左侧的“联系方式”标签。您会看到以下栏目：

姓名
电子邮件
地址
其他

您可以在其中编辑个人信息（输入完毕后需要点击页面底部的“保存并更新个人档案”按钮）。

重要提示：如果您已经通过了身份验证（VID）并想更改个人档案中的姓名，请先与ProZ.com网站工作人员联系。否则您的身份验证标识将会消失。

12 - 对用户名构成有什么限制？

用户名必须只由ASCII字母，数字，下划线，连字符或空格组成。

13 - 如何退出？

您可在任何时刻点击用户信息框中的“退出”便可以退出该网站（每页的最右上方）。

14 - Why does Internet Explorer say There is a problem with this website's security certificate?

If you use Microsoft Internet Explorer version 6 or earlier, or if you use Internet Explorer under Windows XP (or Windows 7 with certain configuration settings), you may see the message There is a problem with this website's security certificate when viewing secured (SSL) pages on ProZ.com servers.

This happens because those versions of Internet Explorer don't understand the technology ProZ.com uses to serve secure SSL web pages. (ProZ.com switched to this technology, called SNI, in November 2014, to increase security for ProZ.com-hosted web applications).

You can resolve this issue by taking one of the following actions:

• If you use Internet Explorer version 6 or earlier, upgrade to a more recent version.
  
• If you use Windows 7 and see this warning in Internet Explorer, you may need to enable the TLS protocol. Go to Control Panel > Internet Options > Advanced, and under Security, tick the checkbox for each of the options labeled Use TLS {version}.
  
• If you use Windows XP or earlier, no version of Internet Explorer supports this secure site technology. You can use a different browser such as Chrome or Firefox to view the secure pages without warnings.