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New Password Request in RWS ID account not working
论题张贴者: Rania Ioannou
Rania Ioannou
Rania Ioannou  Identity Verified
英国
Local time: 06:31
English英语译成Greek希腊语
+ ...
Oct 12, 2021

I've been trying for hours to log in to my RWS ID account. I have lost my password and when I'm requesting a new one I don't get an email to change the password. This keeps going on for hours now so if anything was supposed to come to my mailbox, it should have arrived by now. I have also asked for help in the chatbox and they have also tried to send me an email to change my password, but without luck.

How can I regain access to my account again? I need to set up Trados on my new l... See more
I've been trying for hours to log in to my RWS ID account. I have lost my password and when I'm requesting a new one I don't get an email to change the password. This keeps going on for hours now so if anything was supposed to come to my mailbox, it should have arrived by now. I have also asked for help in the chatbox and they have also tried to send me an email to change my password, but without luck.

How can I regain access to my account again? I need to set up Trados on my new laptop for a project but I am currently lost.

Is this a common issue or is it just my bad luck today? ▲ Collapse
 
Stepan Konev
Stepan Konev  Identity Verified
俄罗斯联邦
Local time: 08:31
English英语译成Russian俄语
You contacted RWS and they failed to help you? Oct 12, 2021

If so, hardly can anyone else help you here.
Did you check your spam folder or did you try to enter any other email address here:
2021-10-12_224355Just enter any other email.

[Edited at 2021-10-12 19:45 GMT]

Serhan Elmacıoğlu
 
Rania Ioannou
Rania Ioannou  Identity Verified
英国
Local time: 06:31
English英语译成Greek希腊语
+ ...
主题发起人
Yes checked spam folder and all that Oct 12, 2021

Funnily enough, you cannot log a support ticket when you cannot log in to your account so I was wondering if anyone from RWS is checking this forum. I guess Stepan you are not this person but thank you for your input.

[Edited at 2021-10-12 20:40 GMT]
 
Stepan Konev
Stepan Konev  Identity Verified
俄罗斯联邦
Local time: 08:31
English英语译成Russian俄语
Right but Oct 12, 2021

did you try just to enter any other email?
 


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New Password Request in RWS ID account not working







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