This site uses cookies.
Some of these cookies are essential to the operation of the site,
while others help to improve your experience by providing insights into how the site is being used.
For more information, please see the ProZ.com privacy policy.
Studio 2021 wouldn't deactivate - [197] error - after their suggested fix, now no license available!
论题张贴者: Tomasz Poplawski
Tomasz Poplawski Local time: 03:39 正式会员 (自2007) English英语译成Polish波兰语 + ...
Jan 16, 2023
Self-service license reset doesn't work - supposedly I've already used it 3 times within the last 12 months (really??!!) I tried to deactivate off-line, and get a message error too.
According to the published solution, I should delete the license file, and use an additional license key to re-activate. I did just that, using the extra activation. It did work in a sense that I was able to deactivate - but now my account says ZERO LICENCES available, so the referenced arti... See more
Self-service license reset doesn't work - supposedly I've already used it 3 times within the last 12 months (really??!!) I tried to deactivate off-line, and get a message error too.
According to the published solution, I should delete the license file, and use an additional license key to re-activate. I did just that, using the extra activation. It did work in a sense that I was able to deactivate - but now my account says ZERO LICENCES available, so the referenced article (https://gateway.sdl.com/apex/communityknowledge?articleName=000003092) provides an anti-solution, basically a big fat lie.
If somebody from their team monitors this forum, could you please offer a real solution to this problem that should never occur in the first place. At this point, it is about restoring the extra activation.
The contents of this post will automatically be included in the ticket generated. Please add any additional comments or explanation (optional)
Tomasz Poplawski Local time: 03:39 正式会员 (自2007) English英语译成Polish波兰语 + ...
主题发起人
Reporting the case worked
Jan 18, 2023
They have a Customer Service unit now, run from Romania, and it did respond and solved the issue within 15 minutes of reporting it through their channel
Subject:
Comment:
The contents of this post will automatically be included in the ticket generated. Please add any additional comments or explanation (optional)
Translation Office 3000 is an advanced accounting tool for freelance translators and small agencies. TO3000 easily and seamlessly integrates with the business life of professional freelance translators.
Create customer quotes and invoices from within Trados Studio
Trados Business Manager Lite helps to simplify and speed up some of the daily tasks, such as invoicing and reporting, associated with running your freelance translation business.